COVID PROTOCOLS & CANCELLATION POLICY

COVID PROTOCOLS:

WHILE WE WATCH GUIDELINES CHANGING DAILY, WEEKLY OR MONTHLY, WE NEED TO ENSURE WE STAY RESILIENT TO THE CHANGES AND MOST IMPORTANTLY KEEP YOU SAFE. THIS MIGHT MEAN THAT WE HAVE TO TAKE STRICTER PROTOCOLS, REDUCE OUR NUMBERS OR EVEN CANCEL TRIPS.

BELOW ARE THE MINIMUM PROTOCOLS TO ATTEND A SWEET RIDERS SESSION/EXPERIENCE OR COURSE.   WE HAVE CREATED THESE PROTOCOLS TO SERVE EVERYONE ACCORDING TO THE CURRENT GOVERNMENT OF ALBERTA GUIDELINES.

MASK WEARING

UPON MEETING AND ANY TIME WE ARE INDOORS, YOU WILL BE ASKED TO WEAR A FACE MASK (UNLESS WE ARE IN ANOTHER ESTABLISHMENT WITH OTHER GUIDELINES LIKE IN A RESTAURANT, WHERE YOU ARE ALLOWED TO REMOVE YOUR MASK UPON BEING SEATED).   ONCE WE ARE OUT ON THE TRAILS AND EASILY DISTANCED, YOUR GUIDE WILL LET YOU KNOW WHEN YOUR MASK CAN BE REMOVED.

PHYSICAL DISTANCING

PARTICIPANTS WILL NEED TO STAY A MINIMUM OF 2 METRES APART UNLESS THEY ARE FROM THE SAME HOUSEHOLD. YOU MAY HAVE A FRIEND WITH YOU THAT YOU FEEL COMFORTABLE BEING CLOSER, BUT SINCE WE NEED TO SET AN EXAMPLE FOR EVERYONE TO BE SAFE, ONLY HOUSEHOLD MEMBERS CAN BE WITHIN 2 METRES OF EACH OTHER.

FOOD AND GEAR HANDLING

PARTICIPANTS CANNOT EXCHANGE FOOD OR GEAR WITH OTHER PARTICIPANTS, UNLESS APART OF THE SAME HOUSEHOLD. THIS IS SOMETIMES HARD TO DO BECAUSE WE ARE A KIND SOCIETY AND WANT TO SHARE. SHARING IS CARING, EXCEPT DURING A PANDEMIC. PARTICIPANTS NEED TO WASH THEIR HANDS OR HAND SANITIZE PRIOR TO EATING.
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IF FOOD IS INCLUDED IN THE TRIP, IT WILL BE SAFELY HANDLED BY OUR STAFF PRIOR TO THE TRIP. THIS MEANS, WE WILL HAND SANITIZE PRIOR TO TOUCHING YOUR PACKAGED FOOD AND WEAR MASKS DURING TRANSPORT.

IF GEAR IS RENTED FROM ALPENLAND, THE GEAR WILL FALL UNDER THEIR RESPONSIBILITY FOR COVID PROTOCOLS.

TRANSPORTATION

CARPOOLING IS STRONGLY DISCOURAGED, AND WILL NOT BE ALLOWED WITH PEOPLE WHO DO NOT KNOW EACH OTHER. WE ASSUME THAT IF YOU CAME WITH SOMEONE, YOU TOOK THE PRECAUTIONS WHILE TRANSPORTING TO KEEP EACH OTHER SAFE.

FAILURE TO ABIDE

IF ANY OF THESE PROTOCOLS ARE NOT FOLLOWED ON A TRIP, YOUR GUIDE WILL ASK YOU TO LEAVE AND YOU WILL NOT BE REFUNDED.

COVID CANCELLATION POLICY

IF YOU SHOW SYMPTOMS OF COVID-19 LEADING UP TO THE TRIP, PLEASE CONTACT US. IF YOU DO NOT SHOW UP FOR YOUR TRIP DUE TO COVID-19 WITHOUT ADVISING BY EMAIL OR PHONE (NOT SOCIAL MEDIA) AT LEAST 12 HOURS IN ADVANCE, WE WILL NOT GIVE YOU A REFUND. WE WANT TO ENCOURAGE YOU TO NOT SHOW UP IF YOU SHOW ANY SYMPTOMS. WE HAVE OFTEN REBOOKED OR GIVEN FULL REFUNDS AS WE DO NOT WANT YOU PENALIZED FOR THIS VIRUS.  PLEASE STAY HOME IF YOU ARE SICK,  WE WILL BE ABLE TO BE MORE RESILIENT IF YOU GIVE US MORE NOTICE. CANCELLATIONS NOT DUE TO COVID-19 REASONS ARE SUBJECT TO OUR REGULAR CANCELLATION POLICY POSTED ON OUR WEBSITE.

IF WE CANCEL A TRIP DUE TO GOVERNMENT PROTOCOLS, WE WILL FIRST TRY TO REBOOK YOU FOR ANOTHER DATE AND IF THAT IS NOT POSSIBLE, WE WILL GIVE YOU A FULL REFUND.

Regular CANCELLATION POLICY:

90 Days + before the camp date: full refund, less $50 administrative fee. 30-90 Days before the camp date: 50% refund. 0-29 days before the camp or “no show”: no refund.
Camp registrations are non-transferable.